Vibe Mobile Xtra Campaign T&Cs
Vibe Mobile Xtra Campaign
Promotional Terms & Conditions
1. Promotion Name
1.1 The promotion is known as the “Xtra Campaign” (“Promotion”) and is organised by Vibe Mobile (“Vibe Mobile”).
2. Promotion Period
2.1 The Promotion shall commence from 7th Oct 2026 and shall continue until terminated or otherwise ended by Vibe Mobile (“Promotion Period”).
2.2 Vibe Mobile reserves the right to extend, shorten, suspend or terminate the Promotion at its discretion, subject to applicable laws and regulations.
3. Promotional Plans
3.1 There are two (2) promotion plans, Vibe 37 Xtra and Vibe 47 Xtra, collectively referred to as the “Promotional Plans”.
3.2 The details of the plans are as follows:
|
Data Plan |
Fee |
Total Data Quota |
Mobile Only Data Quota |
Mobile & Hotspot Data Quota |
Data Sharing |
Validity |
Calls |
Monthly Vibe Rewards Points |
|
Vibe 37 Xtra |
RM37 |
300GB |
200GB @ Unlimited |
100GB @ 100Mbps |
No |
30 days |
Unlimited local calls |
300 |
|
Vibe 47 Xtra |
RM47 |
600GB |
0GB |
600GB @ Unlimited |
Yes |
30 days |
Unlimited local calls |
600 |
3.3 The data quota, data speeds, data sharing entitlement, calls and Vibe Reward Points specified in Clause 3.2 shall constitute the benefits applicable to the respective Promotional Plans (“Promotional Benefits”).
3.4 The Promotional Plans are available for subscription only during the Promotion Period, subject to the eligibility and other requirements set out in these Promotional Terms and Conditions.
3.5 Customers who successfully subscribe to a Promotional Plan during the Promotion Period may continue to remain subscribed to the same Promotional Plan after the Promotion Period, subject to the auto-renewal requirements set out in these Promotional Terms and Conditions.
4. Eligibility
4.1 The Promotion is open to new and existing Vibe Mobile customers who:
a. successfully subscribe to one of the Promotional Plans during the Promotion Period;
b. maintain an active Vibe Mobile account; and
c. comply with the applicable terms and conditions of the Vibe Prepaid 5G service and these Promotional Terms and Conditions.
4.2 Each customer shall be entitled to subscribe to the Promotional Plans subject to any applicable account, balance, service or subscription requirements imposed by Vibe Mobile.
4.3 Vibe Mobile reserves the right to determine a customer's eligibility for the Promotional Plans and to reject any subscription where the applicable eligibility requirements are not satisfied.
5. Promotional Benefits
5.1 A customer who successfully subscribes to a Promotional Plan during the Promotion Period shall receive the data quota, data speeds, data sharing entitlement, calls and Vibe Reward Points applicable to the Promotional Plan, as specified in Clause 3.2.
5.2 The Promotional Plans shall be subject to the applicable data usage, Fair Usage Policy (“FUP”), speed, hotspot, roaming and other restrictions applicable to the Vibe Prepaid 5G service.
5.3 Vibe Reward Points awarded under the Promotional Plans shall be subject to the applicable Vibe Reward Points terms, including any expiry, redemption and usage conditions.
5.4 Unless otherwise stated, the Promotional Benefits are applicable for each successful subscription or auto-renewal of the relevant Promotional Plan.
6. Continuation of Promotional Plans After the Promotion Period
6.1 The Promotional Plans will only be available for new subscription during the Promotion Period.
6.2 A customer who successfully subscribes to a Promotional Plan during the Promotion Period may continue to remain subscribed to the same Promotional Plan after the Promotion Period, provided that:
a. the customer remains on the same Promotional Plan;
b. the Promotional Plan remains active; and
c. the Promotional Plan is successfully auto-renewed upon expiry of each 30-day validity period.
6.3 For the avoidance of doubt, the expiry of the Promotion Period does not automatically terminate or discontinue a customer's existing subscription to a Promotional Plan.
6.4 Customers who remain subscribed to a Promotional Plan after the Promotion Period shall continue to receive the applicable Promotional Benefits upon each successful auto-renewal.
6.5 Customers who did not subscribe to a Promotional Plan during the Promotion Period shall not be entitled to subscribe to the Promotional Plans after the Promotion Period, unless otherwise determined by Vibe Mobile.
7. Loss of Promotional Plan
7.1 A customer shall cease to be entitled to the Promotional Plan and its associated Promotional Benefits if the customer:
a. changes, migrates or switches from the Promotional Plan to another Vibe Mobile plan;
b. terminates their Vibe Mobile service;
c. disables auto-renewal and the current 30-day validity period subsequently expires;
d. fails to satisfy any applicable requirements for renewal of the Promotional Plan; or
e. breaches the applicable Vibe Mobile terms and conditions.
7.2 Where a customer ceases to be subscribed to a Promotional Plan, any unused data quota or other benefits associated with the Promotional Plan shall be forfeited upon expiry of the applicable validity period and shall not be refundable, transferable or exchangeable for cash.
7.3 If a customer ceases to be subscribed to a Promotional Plan and subsequently subscribes to another Vibe Mobile plan, the customer shall not be entitled to regain the Promotional Plan or its Promotional Benefits.
8. Auto-Renewal
8.1 The Promotional Plans are subject to auto-renewal, subject to the customer's compliance with the applicable auto-renewal requirements.
8.2 Customers must maintain sufficient balance or otherwise satisfy the applicable payment requirements for successful auto-renewal of the Promotional Plan.
8.3 Where auto-renewal is successfully completed, the customer shall receive the applicable Promotional Benefits for the renewed 30-day validity period.
8.4 If auto-renewal is disabled or unsuccessful, the customer may continue to use the Promotional Benefits available under the current validity period until its expiry.
8.5 Upon expiry of the current validity period without successful auto-renewal, the customer's subscription to the Promotional Plan shall end, and the customer shall no longer be entitled to the Promotional Benefits.
8.6 The Promotional Plan shall not be available for new subscription after the Promotion Period, including where a customer previously subscribed to the Promotional Plan but subsequently allowed the Promotional Plan to expire.
9. General Terms
9.1 These Promotional Terms and Conditions shall be read together with other applicable service terms.
9.2 In the event of any inconsistency between these Promotional Terms and Conditions and the applicable Vibe Mobile terms and conditions, these Promotional Terms and Conditions shall prevail only in respect of matters relating specifically to the Promotion.
9.3 The Promotional Plans and Promotional Benefits are non-transferable, non-refundable, non-exchangeable for cash and cannot be assigned to another customer or Vibe Mobile account.
9.4 Vibe Mobile reserves the right to amend, modify, suspend or terminate the Promotion or these Promotional Terms and Conditions at any time, subject to applicable laws and regulations.
9.5 Vibe Mobile shall not be liable for any failure or delay in providing the Promotional Benefits arising from circumstances beyond its reasonable control.
9.6 Vibe Mobile's decision on all matters relating to the Promotion shall be final, subject to applicable laws and regulations.
10. Acceptance of Terms
10.1 By subscribing to a Promotional Plan during the Promotion Period, the customer is deemed to have read, understood and agreed to be bound by these Promotional Terms and Conditions and the applicable Vibe Mobile terms and conditions.
Effective Date: 7th Oct 2026