Reward Points

1. General

1. These VibeRewards Points Terms and Conditions are supplementary to, and must be read together with, Vibe Mobile’s Mobile Services Terms and Conditions, including the relevant service description and Privacy Policy. In the event of any inconsistency, Vibe Mobile’s Mobile Services Terms and Conditions and any applicable law or regulatory requirement shall prevail to the extent of such inconsistency, unless expressly stated otherwise. By participating in or using the Points programme, you agree to be bound by those terms and these terms and conditions (collectively, the “Terms”).

2. We may amend, vary, withdraw, or replace these Terms from time to time in accordance with Vibe Mobile’s Mobile Services Terms and Conditions and applicable law. Where an amendment has a substantial and adverse impact on you, or where notice is otherwise required by applicable law, we will provide notice through such channel(s) as we may determine, including the Vibe Mobile app, website, SMS, or such other means as may be permitted.

3. The Points programme is available only to eligible Vibe Mobile Prepaid subscribers with an active account in good standing, subject to any additional requirements, limitations, or exclusions that we may specify from time to time.

4. Points are personal to the registered subscriber and linked to the relevant mobile number or account. Unless expressly permitted by us, Points are non-transferable, non-exchangeable for cash, and may not be assigned to any other person, mobile number, or account.

2. Rules for Earning Points

1. Subject to these Terms, Points may be earned through such mechanisms as we may make available from time to time, which may include the following:

1. Subscription to Vibe Monthly Data Plans

2. Subscribers may also earn Points by subscribing to eligible Vibe Monthly Data Plans, with the number of Points earned per subscription being subject to the applicable plan terms and as set out below.

Subscription	Points Earned
Vibe17	20
Vibe27	50
Vibe37	200
Vibe47	300

3. Subscribers may check their available Points balance through the Vibe Mobile app or such other channel as we may make available from time to time. 

3. Points Redemption, Expiry & Forfeiture

1. Points may be redeemed only in the manner and for the rewards, benefits, products, or services that we may make available from time to time, including telco-based rewards such as extra data, free SMS, IDD minutes, or additional validity.

2. Points may also be used to redeem promotional items, partner offers, or other benefits published on our website, app, or such other channel as we may designate, and such redemption may be subject to additional terms and conditions.

3. Unless otherwise stated by us for a specific campaign, promotion, or reward, Points are valid for three (3) years from the date on which they are earned.

4. You will forfeit all accumulated Points if:

1. you port out your mobile number to another service provider;
2. your Vibe Mobile account or service expires, is suspended, is terminated, or is deactivated, in accordance with the applicable Terms.

5. Unless otherwise stated by us, switching between eligible rate plans will not, in itself, result in any loss of Points.

4. ACCOUNT INTEGRITY AND FRAUD

1. We may suspend, block, cancel, adjust, withhold, or forfeit your Points and/or suspend, restrict, or terminate the relevant service or account without prior notice where reasonably necessary, including where we reasonably believe that you have:

1. breached these Terms or any other applicable terms and conditions governing your use of the service; or
2. earned, acquired, redeemed, or attempted to redeem Points through fraud, abuse, manipulation, misrepresentation, or any unauthorized activity.

Effective Date: 15^th July 2026