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Prepaid Base Plan Policy

A. General  

1.    This Vibe Prepaid 5G Plan (“Base Plan”) is provided subject to the Vibe Mobile’s Mobile Services Terms and Conditions, including the applicable service description, privacy-related terms and these Base Plan terms (collectively, the “Terms”). In the event of any inconsistency between these Base Plan terms and the Vibe Mobile’s Mobile Services Terms and Conditions and any applicable law or regulatory requirement, the latter shall prevail to the extent of such inconsistency, unless expressly stated otherwise.

2.    We may amend, vary or modify these Terms, including the applicable charges, in accordance with the Vibe Mobile’s Mobile Services Terms and Conditions and applicable law. Where any amendment results in an increase in charges or has a substantial and adverse impact on the Service, we will provide the required prior notice and you may exercise any applicable termination rights in accordance with those terms and applicable law.

3.    This Vibe Prepaid 5G Plan comes with the features specified in the table below, upon activation of the Plan.

SIM Pack Price

RM 5

Preloaded Credit

RM 0

High Speed Internet

1GB

Reward Points

 

100

SIM Validity

5 days

Voice

RM 0.30/60 seconds

SMS

RM 0.15 per SMS 
B. Lifecycle  

1.    The lifecycle of the Base Plan consists of a 5-day active period (“Active Period”) and a 30-day passive period (“Passive Period”), subject to the Vibe Mobile’s Mobile Services Terms and Conditions and the applicable plan terms:

  1. during the Passive Period, you cannot use any of the Services including accessing the internet, make outgoing calls and SMS but you can receive incoming calls and SMS;
  2. if you do not perform any top up within the Passive Period, your account will be automatically terminated without any further notice; and
  3. your Active Period validity depends on the amount you top up. For example:
  1. if you do not perform any top up upon activation of the Base Plan, your Active Period will remain at 5 days;
  2. at any time, for every RM1.00 you top up, your Active Period will be 1 day. However: if you top up RM1.00 upon activation of the Plan, the existing Active Period under the Plan i.e. 5 days apply (the longer Active Period applies); and if you top up RM10.00, your Active Period will be 10 days.
C. Switch Base Plan  

1.    Where applicable, existing Vibe Mobile prepaid subscribers are able to switch to the Base Plan on a later date. SMS notification will be sent out once the switch plan function is available.

2.    Each successful switch is free of charge, there will be no fee deducted from your account.

3.    However, after you have switched to the Base Plan, you are not allowed to switch to any other prepaid Base Plan.

4.    You are not allowed to switch to Base Plan during the passive period of your existing prepaid Base Plan. You are required to perform a top-up to re-activate your existing prepaid account before switching to the Base Plan.

5.    Any freebies and content subscription services which were part of your previous prepaid Base Plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid Base Plan will be forfeited.  However, any credit balance may be carried over to the Base Plan. 

6.    After each successful switch to the Base Plan, your existing prepaid account’s lifecycle will be updated to 5 days of Active Period and 30 days of Passive Period, subject to the applicable Terms.

D. Free Internet upon Activation 

  1. The Base Plan comes with 1GB High Speed internet.
  2. The 1GB internet is valid for 5 days from the activation date. Upon expiry of the 5-day period, any unutilised internet quota will be forfeited.
  3. 1GB internet is non-transferable to other Vibe Mobile subscribers.
  4. The free 1GB internet may only be utilised domestically within Malaysia and cannot be used for international roaming usage. Any roaming usage will be subject to the applicable roaming charges published by Vibe Mobile from time to time.

E. Reward Points 

1.    A total of 100 reward points will be credited to your account.

2.    For further details on reward points, please refer to the applicable Reward Points terms and conditions.

Effective Date: 15th July 2026